Conference Paper

Situation Awareness to Support Decision-Making among Emergency Care Practitioners

9th Bi-annual International Conference on Naturalistic Decision Making (NDM9)

BCS London, 23 - 26 June 2009.

AUTHORS

Harris Shah Abd Hamid, Patrick Waterson and Sue Hignett

ABSTRACT

Motivation - To understand a new work role in emergency medical services, the relationship between situation awareness (SA) and decision-making among emergency care practitioners (ECPs) is examined. Research approach - A scoping study was completed and involved observations (36 hours of ride-outs and 4 hours of sit-ins) and semi-structured interviews with a group of ECPs and Triage Nurses at an ambulance control room. A subject matter expert was consulted to validate a communication map derived from the observations and interviews. Findings/Design - The results show that system’s factors could affect the creation of SA and decision-making. As a result, a framework for SA and decision-making among ECPs was developed. Originality/Value - This study extends the study of SA into emergency medical services domain. It also contributes in understanding a new practitioner role in the UK. Take away message - Factors related to the development of SA should be understood to support decisionmaking among ECPs and thereby improve the quality of care in emergency medicine.